📑How to Request a Replacement, Refund, or Swap for ISPs ?

This guide explains how to request an ISP replacement, refund, or swap.

1) Submit Proof of the Issue

• Submit a screenshot of the error.

• Make sure the screenshot includes a timestamp.

• Send the token number or proxies along with the screenshot.

2) Check Replacement Eligibility

• Timeframe: If the issue is reported within 36 hours, the customer is entitled to a replacement for non-working proxies. This also applies to swap requests.

• Definition of non-working proxies: Proxies that are dead or not functioning upon delivery.

• Testing criteria:

  • We replace proxies that fail to work on Google or another basic site.

  • For website-specific proxies (for example, Ticketmaster proxies), replacements are only provided if they do not work on the intended site.

  • For retail proxies, replacements are considered if they do not function on sites such as Nike, Amazon, Best Buy, or Walmart.

• Limitations:

  • We do not guarantee Shopify proxy protection or any of its ranges.

  • We cannot guarantee functionality on very niche sites, but we can provide testers so you can assess them before purchasing.

  • We do not promise any specific fraud score.

3) Refund Processing

• If the issue was reported within 36 hours and we have confirmed the problem, proceed with the refund.

• Refunds can only be processed after verification and confirmation of the issue.