> For the complete documentation index, see [llms.txt](https://docs.shieldproxies.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shieldproxies.com/how-to-guides/how-to-open-a-ticket-for-a-query.md).

# How to open a ticket for a Query?

1. If you are not in the server yet, refer to [How to get into the Shield Proxies server?](/how-to-guides/how-to-get-into-the-shield-proxies-server.md) and join the Discord server first.
2. Scroll down to the **Support** channel: <https://discord.com/channels/982006327951904848/983633095590825994>

   <figure><img src="/files/Rt0snN9VfPjJXCKPAZI9" alt=""><figcaption><p>Open a ticket channel</p></figcaption></figure>
3. Click the blue **Support ticket** button so it notifies the Shield Proxies staff.

   <figure><img src="/files/SG0BTolQOpQdjN8BVgIu" alt=""><figcaption><p>Ticket opening</p></figcaption></figure>
4. Tag the staff and describe your inquiry in the ticket so we can help you as quickly as possible.