# How to open a ticket for a Query? 1. If you are not in the server yet, refer to [How to get into the Shield Proxies server?](/how-to-guides/how-to-get-into-the-shield-proxies-server.md) and join the Discord server first. 2. Scroll down to the **Support** channel:

3. Click the blue **Support ticket** button so it notifies the Shield Proxies staff.

4. Tag the staff and describe your inquiry in the ticket so we can help you as quickly as possible. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.shieldproxies.com/how-to-guides/how-to-open-a-ticket-for-a-query.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.