> For the complete documentation index, see [llms.txt](https://docs.shieldproxies.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shieldproxies.com/how-to-guides/how-to-open-a-ticket-for-a-query.md).

# How to open a ticket for a Query?

This guide explains how to open a ticket on the Shield Proxies server and get support for proxy-related queries.

1. If you are not in the server yet, refer to [How to get into the Shield Proxies server?](/how-to-guides/how-to-get-into-the-shield-proxies-server.md) and join the Discord server first.
2. Scroll down to the **Support** channel: <https://discord.com/channels/982006327951904848/983633095590825994>

   <figure><img src="https://3890962138-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F64dwgS9tJiaWpfLkXe2n%2Fuploads%2Fgit-blob-da596c453f710f3cf4ddad6f95f7b9e9b8b018ed%2Fimage.png?alt=media" alt=""><figcaption><p>Open a ticket channel</p></figcaption></figure>
3. Click the blue **Support ticket** button so it notifies the Shield Proxies staff.

   <figure><img src="https://3890962138-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F64dwgS9tJiaWpfLkXe2n%2Fuploads%2Fgit-blob-f4d79e1e571f6182df1d65d40b9670278511d7d5%2FScreenshot%20(1076).png?alt=media" alt=""><figcaption><p>Ticket opening</p></figcaption></figure>
4. Tag the staff and describe your inquiry in the ticket so we can help you as quickly as possible.