> For the complete documentation index, see [llms.txt](https://docs.shieldproxies.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shieldproxies.com/faq/what-to-do-if-stripe-payments-were-done-but-you-havent-received-the-proxies.md).

# I paid with Stripe but did not receive proxies—what should I do?

1. Refresh your dashboard and check again.
2. If the data is still not added, open a support ticket and share your payment details.

Guide:

* [How to open a ticket for a query](/how-to-guides/how-to-open-a-ticket-for-a-query.md)