> For the complete documentation index, see [llms.txt](https://docs.shieldproxies.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shieldproxies.com/faq.md).

# Frequently Asked Questions

Not sure where to begin? Start with the topic that matches your issue.

## Billing and payments

* [Why am I seeing recent charges on my card?](/faq/can-you-explain-the-recent-charges-on-my-card.md)
* [How do I cancel my subscription in the dashboard?](/faq/how-to-cancel-a-subscription-through-the-dashboard.md)
* [What card types can I use to pay?](/faq/what-card-options-do-shield-proxies-have.md)
* [I paid with Stripe but did not receive proxies. What should I do?](/faq/what-to-do-if-stripe-payments-were-done-but-you-havent-received-the-proxies.md)

## Proxy setup and usage

* [How can I tell if my proxy is sticky or rotating?](/faq/how-to-identify-my-proxy-if-its-sticky-or-rotating.md)
* [How do I check residential proxy usage?](/faq/how-to-check-the-usage-on-residential-proxies.md)
* [What is the difference between residential and ISP proxies?](/faq/what-is-the-difference-between-residential-proxies-and-isp-proxies.md)

## Performance and troubleshooting

* [Why are proxies faster on a server than on my local machine?](/faq/why-are-proxy-speeds-faster-on-a-server-than-on-my-local-machine.md)
* [My proxies have high latency. What should I do?](/faq/the-isps-residential-proxies-i-purchased-have-high-latency.-can-you-help.md)
* [My ISPs seem banned. Can I swap to a new range?](/faq/my-isps-seem-banned-can-i-swap-them-for-a-new-range.md)

## Product and purchase questions

* [Can I test Premium US Ticket Monthly ISP proxies before buying?](/faq/can-i-test-a-few-premium-us-ticket-monthly-isp-proxies-before-purchase.md)
* [Can I buy a subnet with a different IP mix?](/faq/how-can-i-buy-a-subnet-with-different-ip-mixes.md)
* [Do you offer bulk discounts?](/faq/do-we-offer-discounts-on-bulk-purchases.md)

If you still need help after reading an article, open a support ticket:

* [How to open a ticket for a query](/how-to-guides/how-to-open-a-ticket-for-a-query.md)