Frequently asked questions about billing, proxies, and account help.
Not sure where to begin? Start with the topic that matches your issue.
Why am I seeing recent charges on my card?
How do I cancel my subscription in the dashboard?
What card types can I use to pay?
I paid with Stripe but did not receive proxies. What should I do?
How can I tell if my proxy is sticky or rotating?
How do I check residential proxy usage?
What is the difference between residential and ISP proxies?
Why are proxies faster on a server than on my local machine?
My proxies have high latency. What should I do?
My ISPs seem banned. Can I swap to a new range?
Can I test Premium US Ticket Monthly ISP proxies before buying?
Can I buy a subnet with a different IP mix?
Do you offer bulk discounts?
If you still need help after reading an article, open a support ticket:
How to open a ticket for a query
Last updated 6 months ago
