> For the complete documentation index, see [llms.txt](https://docs.shieldproxies.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shieldproxies.com/faq.md). # Frequently Asked Questions Not sure where to begin? Start with the topic that matches your issue. ## Billing and payments * [Why am I seeing recent charges on my card?](/faq/can-you-explain-the-recent-charges-on-my-card.md) * [How do I cancel my subscription in the dashboard?](/faq/how-to-cancel-a-subscription-through-the-dashboard.md) * [What card types can I use to pay?](/faq/what-card-options-do-shield-proxies-have.md) * [I paid with Stripe but did not receive proxies. What should I do?](/faq/what-to-do-if-stripe-payments-were-done-but-you-havent-received-the-proxies.md) ## Proxy setup and usage * [How can I tell if my proxy is sticky or rotating?](/faq/how-to-identify-my-proxy-if-its-sticky-or-rotating.md) * [How do I check residential proxy usage?](/faq/how-to-check-the-usage-on-residential-proxies.md) * [What is the difference between residential and ISP proxies?](/faq/what-is-the-difference-between-residential-proxies-and-isp-proxies.md) ## Performance and troubleshooting * [Why are proxies faster on a server than on my local machine?](/faq/why-are-proxy-speeds-faster-on-a-server-than-on-my-local-machine.md) * [My proxies have high latency. What should I do?](/faq/the-isps-residential-proxies-i-purchased-have-high-latency.-can-you-help.md) * [My ISPs seem banned. Can I swap to a new range?](/faq/my-isps-seem-banned-can-i-swap-them-for-a-new-range.md) ## Product and purchase questions * [Can I test Premium US Ticket Monthly ISP proxies before buying?](/faq/can-i-test-a-few-premium-us-ticket-monthly-isp-proxies-before-purchase.md) * [Can I buy a subnet with a different IP mix?](/faq/how-can-i-buy-a-subnet-with-different-ip-mixes.md) * [Do you offer bulk discounts?](/faq/do-we-offer-discounts-on-bulk-purchases.md) If you still need help after reading an article, open a support ticket: * [How to open a ticket for a query](/how-to-guides/how-to-open-a-ticket-for-a-query.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.shieldproxies.com/faq.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.