❔Frequently Asked Questions

Frequently asked questions about billing, proxies, and account help.

Not sure where to begin? Start with the topic that matches your issue.

Billing and payments

• Why am I seeing recent charges on my card?

• How do I cancel my subscription in the dashboard?

• What card types can I use to pay?

• I paid with Stripe but did not receive proxies. What should I do?

Proxy setup and usage

• How can I tell if my proxy is sticky or rotating?

• How do I check residential proxy usage?

• What is the difference between residential and ISP proxies?

Performance and troubleshooting

• Why are proxies faster on a server than on my local machine?

• My proxies have high latency. What should I do?

• My ISPs seem banned. Can I swap to a new range?

Product and purchase questions

• Can I test Premium US Ticket Monthly ISP proxies before buying?

• Can I buy a subnet with a different IP mix?

• Do you offer bulk discounts?

If you still need help after reading an article, open a support ticket:

• How to open a ticket for a query