> For the complete documentation index, see [llms.txt](https://docs.shieldproxies.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shieldproxies.com/how-to-guides/steps-to-take-when-proxies-are-not-working.md).

# Steps to take when proxies are not working

1. Check if you have enough data.
2. Test your connections.
3. Test the proxies using [https://www.fogldn.com](https://www.fogldn.com/).

   Refer to [How to Test Proxies](/how-to-guides/how-to-test-proxies.md) to learn how to test your proxies.
4. Open a ticket in the Shield Proxies server: [How to open a ticket for a Query?](/how-to-guides/how-to-open-a-ticket-for-a-query.md).
5. Refer to the same guide for ticket steps: [How to open a ticket for a Query?](/how-to-guides/how-to-open-a-ticket-for-a-query.md).