> For the complete documentation index, see [llms.txt](https://docs.shieldproxies.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shieldproxies.com/how-to-guides/steps-to-take-when-proxies-are-not-working.md).

# Steps to take when proxies are not working

This guide explains what to do when you get an error while using proxies.

1. Check if you have enough data.
2. Test your connections.
3. Test the proxies using [https://www.fogldn.com](https://www.fogldn.com/).

   Refer to [How to Test Proxies](/how-to-guides/how-to-test-proxies.md) to learn how to test your proxies.
4. Open a ticket in the Shield Proxies server: [How to open a ticket for a Query?](/how-to-guides/how-to-open-a-ticket-for-a-query.md).
5. Refer to the same guide for ticket steps: [How to open a ticket for a Query?](/how-to-guides/how-to-open-a-ticket-for-a-query.md).