# Steps to take when proxies are not working

1. Check if you have enough data.
2. Test your connections.
3. Test the proxies using [https://www.fogldn.com](https://www.fogldn.com/).

   Refer to [How to Test Proxies](/how-to-guides/how-to-test-proxies.md) to learn how to test your proxies.
4. Open a ticket in the Shield Proxies server: [How to open a ticket for a Query?](/how-to-guides/how-to-open-a-ticket-for-a-query.md).
5. Refer to the same guide for ticket steps: [How to open a ticket for a Query?](/how-to-guides/how-to-open-a-ticket-for-a-query.md).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.shieldproxies.com/how-to-guides/steps-to-take-when-proxies-are-not-working.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.