ISP Swap Faq/Terms

ISP Swaps / Replacements

Please see the information below regarding ISP swaps and replacements.

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Swap Eligibility (First 24 Hours)

You may request a one-time ISP swap within the first 24 hours after your ISP proxy order is fulfilled. Swap requests must be submitted via support ticket within this timeframe to be honored.

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Mid-Cycle Swaps (After 24 Hours)

After the 24-hour window, your ISP lease is considered active and locked, and swaps are not guaranteed. Mid-cycle swaps may be granted on a case-by-case basis depending on:

• ISP availability

• Usage history

• Abuse prevention history

These swaps are subject to administrative approval and are not guaranteed.

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New ISPs for Next Month

If you want a new ISP list for your next billing cycle, please submit a support ticket within 24 hours before or after your renewal. Requests made outside this window may not be accommodated.

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Important Notes

• Do not expect ISP swaps outside the designated windows unless approved in advance.

• Abuse or misuse of proxies may revoke swap eligibility or result in termination.

• Refunds are not issued once proxies are delivered; all sales are final as per our Terms & Conditions.

• For any questions, please submit a support ticket.