> For the complete documentation index, see [llms.txt](https://docs.shieldproxies.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shieldproxies.com/isp-proxy-guide/isp-swap-faq-terms.md). # ISP Swap Faq/Terms #### ISP Swaps / Replacements Please see the information below regarding ISP swaps and replacements. *** **Swap Eligibility (First 24 Hours)** You may request a **one-time ISP swap** within the first 24 hours after your ISP proxy order is fulfilled. Swap requests must be submitted via **support ticket** within this timeframe to be honored. *** **Mid-Cycle Swaps (After 24 Hours)** After the 24-hour window, your ISP lease is considered **active and locked**, and swaps are **not guaranteed**. Mid-cycle swaps may be granted on a **case-by-case basis** depending on: * ISP availability * Usage history * Abuse prevention history These swaps are **subject to administrative approval** and are **not guaranteed**. *** **New ISPs for Next Month** If you want a new ISP list for your next billing cycle, please submit a support ticket **within 24 hours before or after your renewal**. Requests made outside this window may **not be accommodated**. *** #### **Important Notes** * Do **not** expect ISP swaps outside the designated windows unless approved in advance. * Abuse or misuse of proxies may **revoke swap eligibility** or result in termination. * **Refunds are not issued** once proxies are delivered; all sales are final as per our Terms & Conditions. * For any questions, please submit a **support ticket**. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.shieldproxies.com/isp-proxy-guide/isp-swap-faq-terms.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.