> For the complete documentation index, see [llms.txt](https://docs.shieldproxies.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shieldproxies.com/isp-proxy-guide/isp-swap-faq-terms.md).

# ISP Swap Faq/Terms

#### ISP Swaps / Replacements

Please see the information below regarding ISP swaps and replacements.

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**Swap Eligibility (First 24 Hours)**

You may request a **one-time ISP swap** within the first 24 hours after your ISP proxy order is fulfilled. Swap requests must be submitted via **support ticket** within this timeframe to be honored.

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**Mid-Cycle Swaps (After 24 Hours)**

After the 24-hour window, your ISP lease is considered **active and locked**, and swaps are **not guaranteed**. Mid-cycle swaps may be granted on a **case-by-case basis** depending on:

* ISP availability
* Usage history
* Abuse prevention history

These swaps are **subject to administrative approval** and are **not guaranteed**.

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**New ISPs for Next Month**

If you want a new ISP list for your next billing cycle, please submit a support ticket **within 24 hours before or after your renewal**. Requests made outside this window may **not be accommodated**.

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#### **Important Notes**

* Do **not** expect ISP swaps outside the designated windows unless approved in advance.
* Abuse or misuse of proxies may **revoke swap eligibility** or result in termination.
* **Refunds are not issued** once proxies are delivered; all sales are final as per our Terms & Conditions.
* For any questions, please submit a **support ticket**.