> For the complete documentation index, see [llms.txt](https://docs.shieldproxies.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shieldproxies.com/faq/the-isps-residential-proxies-i-purchased-have-high-latency.-can-you-help.md).

# My ISP or Residential proxies have high latency—what should I do?

If you are seeing high latency:

1. Open a ticket on the server.
2. Test the proxies using FOGLDN proxy tester.
3. Send a screenshot of the test results.
4. Include the list of affected IPs in your ticket.

This helps support check the issue and provide a solution.

* [How to open a ticket for a query](/how-to-guides/how-to-open-a-ticket-for-a-query.md)