# My ISP or Residential proxies have high latency—what should I do?

If you are seeing high latency:

1. Open a ticket on the server.
2. Test the proxies using FOGLDN proxy tester.
3. Send a screenshot of the test results.
4. Include the list of affected IPs in your ticket.

This helps support check the issue and provide a solution.

* [How to open a ticket for a query](/how-to-guides/how-to-open-a-ticket-for-a-query.md)


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