> For the complete documentation index, see [llms.txt](https://docs.shieldproxies.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shieldproxies.com/faq/my-isps-seem-banned-can-i-swap-them-for-a-new-range.md).

# My ISP proxies seem banned—can I swap to a new range?

When ISP proxies are delivered, they are checked to make sure they are not banned on the requested sites.

If IPs later become banned, one complimentary swap is offered per month, starting from your billing date.

For help with a swap request, open a ticket:

* [How to open a ticket for a query](/how-to-guides/how-to-open-a-ticket-for-a-query.md)